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Security & trust

Your data, kept in India and kept apart.

Clinics trust us with patient records, schools with children's data, trusts with members' money. Here's how we look after it.

How we protect you

Security practices across every product

Hosted in India

Our applications and databases run on Microsoft Azure in the Central India region.

Isolated by design

Each customer organisation has its own database. One customer's records are never stored alongside another's.

Encrypted in transit

Every connection uses TLS 1.2 or newer, and browsers are told to use HTTPS only (HSTS).

Least-privilege access

Role-based permissions decide what each user can see and do, from the owner to the front desk.

Verified sign-in

New accounts are verified with a one-time password before they can sign in.

Your data is yours

You own the data you put into our products. Ask us and we'll export it for you.

Reporting a vulnerability

If you believe you've found a security issue in any Synchronouz product, email us with the details and steps to reproduce. We'll acknowledge your report and keep you updated while we fix it. Please don't access other customers' data or disrupt the service while testing.

hello@synchronouz.io

Privacy

Each product has its own privacy policy that explains what data it holds and why. Our grievance officer can be reached at the address in our privacy policy.

Read the privacy policy

Have a security questionnaire?

Send it over — we'll answer it and walk your IT team through how we work.